![]() ![]() mobile number is already enrolled with Zelle®.ġ U.S. Transactions typically occur in minutes when the recipient’s email address or U.S. ![]() Still having trouble? Please call the Citizens customer support team toll-free at 1-80 for assistance. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If your payment has been pending and has not sent, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. After enrollment, the money will move directly to your recipient's account. If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. ![]() Money sent with Zelle® is typically available to an enrolled person within minutes. ![]()
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